Description¶
This package brings the functionality to automatically create a ticket with configurable parameters to a freely chooseable point in time in relation to an appointment.
Ticket Creation is initiated in the AppointmentEdit mask under the section ‘Ticket Creation’. A point in time relative to the appointment, as well as ticket data can be configured. Recurring appointments are supported.
The feature as of now does not support dynamic fields of type database.
The screenshot shows the newly available fields for ticket creation.
Configuration Reference¶
Frontend::Agent::ModuleRegistration::Loader¶
Loader::Module::AgentAppointmentCalendarOverview###009-AppointmentTicket¶
Loadermodule registration for the agent interface.
Frontend::Agent::View::AgentAppointmentEdit¶
Ticket::Frontend::AgentAppointmentEdit###ServiceMandatory¶
Sets if service must be selected by the agent.
Ticket::Frontend::AgentAppointmentEdit###DynamicField¶
Dynamic fields shown in the appointment edit screen of the agent interface
Ticket::Frontend::AgentAppointmentEdit###StateDefault¶
Sets the default next state for new tickets in the AgentAppointmentEdit interface.
Ticket::Frontend::AgentAppointmentEdit###SLAMandatory¶
Sets if SLA must be selected by the agent.
Ticket::Frontend::AgentAppointmentEdit###Priority¶
Sets the default priority for new tickets in the AgentAppointmentEdit interface.