Description¶
The OTOBO::ITSM Configuration Management package.
Usage¶
Setup¶
Configuration Reference¶
Core::BulkAction¶
ITSMConfigItem::Frontend::BulkFeature¶
Enables configuration item bulk action feature for the agent frontend to work on more than one configuration item at a time.
ITSMConfigItem::Frontend::BulkFeatureGroup¶
Enables configuration item bulk action feature only for the listed groups.
Core::Elasticsearch::Settings¶
Elasticsearch::ExcludedCIClasses¶
ConfigItems of the following classes will not be stored on the Elasticsearch server. To apply this to existing CIs, the CI migration has to be run via console, after changing this option.
Elasticsearch::ExcludedCIDeploymentStates¶
ConfigItems with the following deployment states will not be stored on the Elasticsearch server. To apply this to existing CIs, the CI migration has to be run via console, after changing this option.
Elasticsearch::ConfigItemStoreFields¶
Fields stored in the configuration item index which are used for other things besides fulltext searches. For the complete functionality all fields are mandatory.
Elasticsearch::ConfigItemSearchFields¶
Fields of the configuration item index, used for the fulltext search. Fields are also stored, but are not mandatory for the overall functionality. Inclusion of attachments can be disabled by setting the entry to 0 or deleting it.
Elasticsearch::QuickSearchShow###ConfigItem¶
Objects to search for, how many entries and which attributs to show. ConfigItem attributes have to explicitly be stored via Elasticsearch.
Core::Event::ITSMConfigItem¶
ITSMConfigItem::EventModulePost###100-History¶
Config item event module that enables logging to history in the agent interface.
ITSMConfigItem::EventModulePost###1000-GenericInterface¶
Performs the configured action for each event (as an Invoker) for each configured Webservice.
Core::Event::Ticket¶
ITSMConfigItem::EventModulePost###042-ITSMConfigItemTicketStatusLink¶
Event module to set configitem-status on ticket-configitem-link.
Ticket::EventModulePost###042-ITSMConfigItemTicketStatusLink¶
Event module to set configitem-status on ticket-configitem-link.
Core::GeneralCatalog¶
GeneralCatalogPreferences###DeploymentStates¶
Parameters for the deployment states in the preferences view of the agent interface.
GeneralCatalogPreferences###DeploymentStatesColors¶
Parameters for the deployment states color in the preferences view of the agent interface.
GeneralCatalogPreferences###Permissions¶
Parameters for the example permission groups of the general catalog attributes.
Core::ITSMConfigItem¶
ITSMConfigItem::NumberGenerator¶
Selects the configuration item number generator module. “AutoIncrement” increments the configuration item number, the SystemID, the ConfigItemClassID and the counter are used. The format is “SystemID.ConfigItemClassID.Counter”, e.g. 1205000004, 1205000005.
ITSMConfigItem::CINameRegex¶
Defines regular expressions individually for each ConfigItem class to check the ConfigItem name and to show corresponding error messages.
ITSMConfigItem::Permission::Class###010-ClassGroupCheck¶
Module to check the group responsible for a class.
ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck¶
Module to check the group responsible for a configuration item.
ITSMConfigItem::Hook¶
The identifier for a configuration item, e.g. ConfigItem#, MyConfigItem#. The default is ConfigItem#.
UniqueCIName::EnableUniquenessCheck¶
Enables/disables the functionality to check ConfigItems for unique names. Before enabling this option you should check your system for already existing config items with duplicate names. You can do this with the script bin/otobo.ITSMConfigItemListDuplicates.pl.
UniqueCIName::UniquenessCheckScope¶
Check for a unique name only within the same ConfigItem class (‘class’) or globally (‘global’), which means every existing ConfigItem is taken into account when looking for duplicates.
Core::ImportExport::ObjectBackend::ModuleRegistration¶
ImportExport::ObjectBackendRegistration###ITSMConfigItem¶
Object backend module registration for the import/export module.
Core::LinkObject¶
LinkObject::DefaultSubObject###ITSMConfigItem¶
Defines the default subobject of the class ‘ITSMConfigItem’.
LinkObject::ITSMConfigItem::ShowColumns¶
Defines the shown columns of CIs in the link table complex view for all CI classes. If there is no entry, then the default columns are shown.
LinkObject::ITSMConfigItem::ShowColumnsByClass¶
Defines the shown columns of CIs in the link table complex view, depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown.
Core::LinkStatus¶
ITSMConfigItem::SetIncidentStateOnLink¶
Set the incident state of a CI automatically when a Ticket is Linked to a CI.
ITSMConfigItem::LinkStatus::TicketTypes¶
Defines which type of ticket can affect the status of a linked CI.
ITSMConfigItem::LinkStatus::DeploymentStates¶
Defines the relevant deployment states where linked tickets can affect the status of a CI.
ITSMConfigItem::LinkStatus::IncidentStates¶
Defines the order of incident states from high (e.g. cricital) to low (e.g. functional).
ITSMConfigItem::LinkStatus::LinkTypes¶
Defines which type of link (named from the ticket perspective) can affect the status of a linked CI.
Core::Stats¶
Stats::DynamicObjectRegistration###ITSMConfigItem¶
Module to generate ITSM config item statistics.
Frontend::Admin::ModuleRegistration¶
Frontend::Module###AdminITSMConfigItem¶
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration::AdminOverview¶
Frontend::Admin::View::ITSMConfigItemDefinition¶
ITSMConfigItem::Frontend::AdminITSMConfigItem###EditorRows¶
Defines the number of rows for the CI definition editor in the admin interface.
Frontend::Agent::ITSMConfigItem::Permission¶
ITSMConfigItem::Frontend::AgentITSMConfigItem###Permission¶
Required permissions to use the ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###Permission¶
Required permissions to use the edit ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemAdd###Permission¶
Required permissions to use the add ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemHistory###Permission¶
Required permissions to use the history ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###Permission¶
Required permissions to use the print ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###Permission¶
Required permissions to use the ITSM configuration item zoom screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Permission¶
Required permissions to use the ITSM configuration item search screen in the agent interface.
Frontend::Agent::ITSMConfigItemOverview¶
ITSMConfigItem::Frontend::Overview###Small¶
Defines an overview module to show the small view of a configuration item list.
Frontend::Agent::LinkObject¶
LinkObject::ComplexTable::SettingsVisibility###ITSMConfigItem¶
Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.
Frontend::Agent::ModuleRegistration¶
Frontend::Module###AgentITSMConfigItemZoom¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemEdit¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemPrint¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemDelete¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemAdd¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemSearch¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItem¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemHistory¶
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemBulk¶
Frontend module registration for the agent interface.
Frontend::Agent::ModuleRegistration::Loader¶
Loader::Module::AgentITSMConfigItem###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemZoom###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemEdit###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemAdd###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemSearch###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemHistory###003-ITSMConfigItem¶
Loader module registration for the agent interface.
Frontend::Agent::View::CustomerInformationCenter¶
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany¶
Parameters for the dashboard backend of the customer company config item overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.
Frontend::Agent::CustomerInformationCenter::ITSMConfigItem###ShowColumnsByClass¶
Defines the shown columns of CIs in the config item widget depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that are common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown as defined in the setting AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany (key DefaultColumns).
Frontend::Agent::View::CustomerUserInformationCenter¶
AgentCustomerUserInformationCenter::Backend###0060-CUIC-ITSMConfigItemCustomerUser¶
Parameters for the dashboard backend of the customer company config item overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.
Frontend::Agent::CustomerUserInformationCenter::ITSMConfigItem###ShowColumnsByClass¶
Defines the shown columns of CIs in the config item widget depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that are common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown as defined in the setting AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany (key DefaultColumns).
Frontend::Agent::View::ITSMConfigItem¶
ITSMConfigItem::Frontend::AgentITSMConfigItem###SearchLimit¶
Defines the search limit for the AgentITSMConfigItem screen.
ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns¶
Defines the shown columns in the config item overview. This option has no effect on the position of the column. Note: Class column is always available if filter ‘All’ is selected.
ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumnsByClass¶
Defines the shown columns of CIs in the config item overview depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that are common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown as defined in the setting ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns.
Frontend::Agent::View::ITSMConfigItemBulk¶
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###DeplState¶
Sets the deployment state in the configuration item bulk screen of the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###InciState¶
Sets the incident state in the configuration item bulk screen of the agent interface.
Frontend::Agent::View::ITSMConfigItemDelete¶
ITSMConfigItem::Frontend::AgentITSMConfigItemDelete###Permission¶
Required privileges to delete config items.
Frontend::Agent::View::ITSMConfigItemHistory¶
ITSMConfigItem::Frontend::HistoryOrder¶
Shows the config item history (reverse ordered) in the agent interface.
Frontend::Agent::View::ITSMConfigItemSearch¶
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchLimit¶
Defines the search limit for the AgentITSMConfigItemSearch screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumns¶
Defines the shown columns in the config item search. This option has no effect on the position of the column.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ShowColumnsByClass¶
Defines the shown columns of CIs in the config item search depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that are common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown as defined in the setting ITSMConfigItem::Frontend::AgentITSMConfigItem###ShowColumns.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData¶
Data used to export the search result in CSV format.
Frontend::Agent::View::Preferences¶
PreferencesGroups###ConfigItemOverviewSmallPageShown¶
Parameters for the pages (in which the configuration items are shown).
Frontend::Base::Loader¶
Loader::Agent::CommonJS###100-ConfigurationManagement¶
List of JS files to always be loaded for the agent interface.
GenericInterface::Invoker::ModuleRegistration¶
GenericInterface::Invoker::Module###Elasticsearch::ConfigItemManagement¶
GenericInterface module registration for the invoker layer.
GenericInterface::Operation::ConfigItemCreate¶
GenericInterface::Operation::ConfigItemCreate###Permission¶
Defines Required permissions to create ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemDelete¶
GenericInterface::Operation::ConfigItemDelete###Permission¶
Defines Required permissions to delete ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemGet¶
GenericInterface::Operation::ConfigItemGet###Permission¶
Defines Required permissions to get ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemSearch¶
GenericInterface::Operation::ConfigItemSearch###Permission¶
Defines Required permissions to search ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemUpdate¶
GenericInterface::Operation::ConfigItemUpdate###Permission¶
Defines Required permissions to update ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ModuleRegistration¶
GenericInterface::Operation::Module###ConfigItem::ConfigItemCreate¶
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemGet¶
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemUpdate¶
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemSearch¶
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemDelete¶
GenericInterface module registration for the operation layer.