Description¶

Mark whole tickets or single articles as unseen or seen.

System requirements¶

Framework¶

OTOBO 10.1.x

Packages¶

-

Third-party software¶

-

Usage¶

Setup¶

Configuration Reference¶

Core::OTOBO::MarkTicketSeenUnseen¶

MarkTicketSeenRedirectDefaultURL¶

Defines the redirect URL for setting a ticket article to ‘seen’.

MarkTicketUnseenRedirectDefaultURL¶

Defines the redirect URL for setting a ticket article to ‘unseen’.

Frontend::Agent::ModuleRegistration¶

Frontend::Module###AgentTicketMarkSeenUnseen¶

Frontend module registration for the agent interface.

Frontend::Agent::TicketOverview::MenuModule¶

Ticket::Frontend::PreMenuModule###442-MarkTicketUnseen¶

Registers a link in the ticket menu of ticket overviews to mark all articles of the ticket as unseen.

Ticket::Frontend::PreMenuModule###442-MarkTicketSeen¶

Registers a link in the ticket menu of ticket overviews to mark all articles of the ticket as seen.

Frontend::Agent::View::Preferences¶

PreferencesGroups###MarkTicketUnseenRedirectURL¶

Defines the config parameters available in the preferences view. The default redirect URL from SysConfig ‘MarkTicketUnseenRedirectDefaultURL’ is used if no selection is made by the agent.

PreferencesGroups###MarkTicketSeenRedirectURL¶

Defines the config parameters available in the preferences view. The default redirect URL from SysConfig ‘MarkTicketSeenRedirectDefaultURL’ is used if no selection is made by the agent.

Frontend::Agent::View::TicketBulk¶

Ticket::Frontend::BulkModule###001-MarkTicketSeenUnseen¶

This configuration registers a bulk module to mark tickets as seen or unseen via bulk action.

Frontend::Agent::View::TicketZoom::MenuModule¶

Ticket::Frontend::MenuModule###001-MarkTicketUnseen¶

Registers a link in the ticket menu to mark a ticket as unseen.

Ticket::Frontend::MenuModule###001-MarkTicketSeen¶

Registers a link in the ticket menu to mark a ticket as seen.

About¶

Contact¶

Rother OSS GmbH
Email: hello@otobo.de
Web: https://otobo.de

Version¶

Author: Rother OSS GmbH / Version: rel-11.0 / Date of release: 2024-12-14