Overview¶
Summary¶
Provides a map which marks geographical positions related to ConfigItems.
Introduction¶
This package introduces a feature in which ConfigItems and their interconnections, as well as their related tickets, can be geographically represented on a map through the OpenStreetMap platform.
The map can be accessed through:
- The menu option CMDB->Map to show the map for ConfigItems.
- The menu option Tickets->Ticket Map to show the map for related tickets
- A widget on the Dashboard interface
- A widget on the AgentITSMConfigItemZoom interface
Configuration¶
System requirements¶
Framework¶
OTOBO 10.1.x
Packages¶
Not applicable
Third-party software¶
Not applicable
Basic Configuration¶
Open the Package Manager module from the Administration group in the Agent Interface. Select the package named OpenStreetMap from the Online Repository. Click the associated Install link on that line and respond affirmatively to any confirmation questions that may follow.
In the OpenStreetMap::ActionConfig configurations, define which actions the map should be available for and which classes should be shown. Classes to be displayed as a map widget on AgentITSMConfigItemZoom can be filtered through OpenStreetMap::ShowForClasses, so that mapping will apply only for certain classes.
In the OpenStreetMap::ClassConfig configurations, specify how classes should be represented on the map. For locations, i.e. classes which should be represented as points on the map, the class requires the specification of the two attributes that respectively contain the latitude and the longitude, both in decimal representation.
Custom Configuration and Advanced Features¶
Not applicable
Configuration Reference¶
Core::OpenStreetMap¶
OpenStreetMap::IncidentStateColors¶
Color representation of incident states on the map.
OpenStreetMap::ShowForClasses¶
For which classes the map is displayed.
OpenStreetMap::IconOverride###BasicCIInfo01¶
Overrides the default icon based on config item information. Define “States” and assign “IconPaths” to them.
Core::OpenStreetMap::ActionConfig¶
OpenStreetMap::ActionConfig###001¶
Configurates how the map is presented for a given action.
OpenStreetMap::ActionConfig###002¶
Configurates how the map is presented for a given action.
OpenStreetMap::ActionConfig###003¶
Configurates how the map is presented for a given action.
OpenStreetMap::ActionConfig###004¶
Configurates how the map is presented for a given action.
OpenStreetMap::ActionConfig###005¶
Configurates how the map is presented for a given action.
OpenStreetMap::ActionConfig###006¶
Configurates how the map is presented for a given action.
Core::OpenStreetMap::ClassConfig¶
OpenStreetMap::ClassConfig###029¶
Configurates Backend information for each class. LocationInfo can contain either SourceKeys for Latitude and Longitude or Linked Classes which provide those. LineColor can be either “#rgb” (e.g. “#ff0000”), or “DeploymentState” or “IncidentState”, to match the specific color.
Frontend::Agent::ModuleRegistration¶
Frontend::Module###AgentOpenStreetMap¶
Frontend module registration for the agent interface.
Frontend::Module###AgentTicketOpenStreetMap¶
Frontend module registration for the agent interface.
Frontend::Agent::ModuleRegistration::Loader¶
Loader::Module::AgentITSMConfigItemZoom###437-OSM¶
Loader module registration for the agent interface.
Loader::Module::AgentOpenStreetMap###437-OSM¶
Loader module registration for the agent interface.
Loader::Module::AgentDashboard###437-OSM¶
Loader module registration for the agent interface.
Loader::Module::AgentTicketOpenStreetMap###437-OSM¶
Loader module registration for the agent interface.
Frontend::Agent::View::Dashboard¶
DashboardBackend###0002-OpenStreetMap¶
Parameters for the OpenStreetMap dashboard backend.
Frontend::Base::OutputFilter¶
Frontend::Output::FilterElementPost###OutputFilterPostOpenStreetMapCIWidget¶
Output filter to add an OpenStreetMap widget to the AgentITSMConfigItemZoom screen.
Frontend::Customer::ModuleRegistration¶
CustomerFrontend::Module###CustomerOpenStreetMap¶
Frontend module registration for the agent interface.