Description¶
A customer survey tool.
Usage¶
Setup¶
Configuration Reference¶
Core::Event::Survey¶
Ticket::EventModulePost###99-SurveySendRequest¶
Ticket event module to send automatically survey email requests to customers if a ticket is closed.
Core::Stats¶
Stats::DynamicObjectRegistration###SurveyList¶
Determines if the statistics module may generate survey lists.
Core::Survey¶
Survey::ShowVoteData¶
Enable or disable the ShowVoteData screen in the public interface to show data of a specific survey result when the customer tries to answer a survey the second time.
Survey::SendPeriod¶
Amount of days after sending a survey mail in which no new survey requests are sent to the same customer. Selecting 0 will always send the survey mail.
Survey::DeletePeriod¶
Results older than the configured amount of days will be deleted. Note: delete results done by the OTOBO Daemon, prior activation of ‘Task###SurveyRequestsDelete’ setting.
Survey::CheckSendConditionTicketType¶
Enable or disable the send condition check for the ticket type.
Survey::CheckSendConditionService¶
Enable or disable the send condition check for the service.
Survey::NotificationSender¶
Default sender for the notification email to customers about new survey.
Survey::NotificationRecipientBlacklist¶
Surveys will not be sent to the configured email addresses.
Survey::NotificationSubject¶
Default subject for the notification email to customers about new survey.
Survey::NotificationBody¶
Default body for the notification email to customers about new survey.
Survey::SendNoSurveyRegExp¶
If this regex matches, no customer survey will be sent.
Survey::SendInHoursAfterClose¶
Defines the amount in hours a ticket has to be closed to trigger the sending of a survey, ( 0 means send immediately after close ). Note: delayed survey sending is done by the OTOBO Daemon, prior activation of ‘Daemon::SchedulerCronTaskManager::Task###SurveyRequestsSend’ setting.
Survey::AmountOfSurveysPer30Days¶
Defines maximum amount of surveys that get sent to a customer per 30 days. ( 0 means no maximum, all survey requests will be sent).
Survey::Hook¶
The identifier for a survey, e.g. Survey#, MySurvey#. The default is Survey#.
Survey::CheckSendConditionCustomerFields¶
Defines the columns for the dropdown list for building send conditions (0 => inactive, 1 => active).
Survey::SendOnlyToRealCustomer¶
Defines if survey requests will be only send to real customers.
Daemon::SchedulerCronTaskManager::Task¶
Daemon::SchedulerCronTaskManager::Task###SurveyRequestsSend¶
Trigger sending delayed survey requests.
Daemon::SchedulerCronTaskManager::Task###SurveyRequestsDelete¶
Trigger delete results (including vote data and requests).
Frontend::Agent::ModuleRegistration¶
Frontend::Module###AgentSurveyAdd¶
Frontend module registration for survey add in the agent interface.
Frontend::Module###AgentSurveyEdit¶
Frontend module registration for survey edit in the agent interface.
Frontend::Module###AgentSurveyOverview¶
All parameters for the Survey object in the agent interface.
Frontend::Module###AgentSurveyStats¶
Frontend module registration for survey stats in the agent interface.
Frontend::Module###AgentSurveyZoom¶
Frontend module registration for survey zoom in the agent interface.
Frontend::Module###AgentSurveyEditQuestions¶
Frontend module registration for survey zoom in the agent interface.
Frontend::Agent::ModuleRegistration::Loader¶
Loader::Module::AgentSurveyAdd###002-Survey¶
Loader module registration for the agent interface.
Loader::Module::AgentSurveyOverview###002-Survey¶
Loader module registration for the agent interface.
Loader::Module::AgentSurveyEdit###002-Survey¶
Loader module registration for the agent interface.
Loader::Module::AgentSurveyStats###002-Survey¶
Loader module registration for the agent interface.
Loader::Module::AgentSurveyZoom###002-Survey¶
Loader module registration for the agent interface.
Loader::Module::AgentSurveyEditQuestions###002-Survey¶
Loader module registration for the agent interface.
Frontend::Agent::SurveyOverview¶
Survey::Frontend::Overview###Small¶
Defines an overview module to show the small view of a survey list.
Frontend::Agent::View::Preferences¶
PreferencesGroups###SurveyOverviewSmallPageShown¶
Parameters for the pages (in which the surveys are shown) of the small survey overview.
Frontend::Agent::View::SurveyOverview¶
Survey::Frontend::AgentSurveyOverview###ShowColumns¶
Defines the shown columns in the survey overview. This option has no effect on the position of the columns.
Frontend::Agent::View::SurveyStats¶
SurveyStats::ShowDelete¶
Defines the groups (rw) which can delete survey stats.
Frontend::Agent::View::SurveyZoom¶
Survey::Frontend::HTMLRichTextHeightDefault¶
Defines the default height for Richtext views for SurveyZoom elements.
Survey::Frontend::HTMLRichTextHeightMax¶
Defines the maximum height for Richtext views for SurveyZoom elements.
Survey::Frontend::ChangeSurveyStatusGroups¶
Defines groups which have a permission to change survey status. Array is empty by default and agents from all groups can change survey status.