OTOBO Team Services

This section describes the functionality of your OTOBO to support you OTOBO service partner. Regardless whether this is Rother OSS, an OTOBO Partner, or any other service provider of your choosing.

Support-Datenanalyse

The Support Data Collector is used to collect characteristic data of your OTOBO installation. Use this screen to review the data and download it as a bundle.

Support-Paket herunterladen

Support-Paket herunterladen

Um ein Support-Paket erzeugen:

  1. Klicken Sie in der linken Seitenleiste auf die Schaltfläche Support-Paket erstellen.

  2. Send the bundle to your admin email address of download it as a .tar.gz.

Dialog "Support-Paket"

Dialog „Support-Paket“

You may just unpack the bundle and inspect it’s content. The bundle contains:

  1. All information rendered on this site: SupportData.json.

  2. A list of all installed packages: InstalledPackages.csv.

  3. A list of all modified settings: ModifiedSettings.csv.

  4. A snapshot of all modified files in the system: application.tar.gz.

Bemerkung

Passwords are redacted in the generated bundle.

Gesammelte Daten

The screen contains several sections. Each section has some entries accompanied by a traffic light, that indicates the following:

  • Gray LED is informational only.

  • Green LED means that the values is within good range.

  • „Gelb“ bedeutet Benachrichtigung. Es ist kein Fehler, aber sie sollten den Wert überprüfen.

  • „Rot“ bedeutet Fehler. Sie müssen etwas unternehmen, um das Problem zu lösen.

Cloud-Services

Bemerkung

Rother OSS does not collect any data of your OTOBO. There are no cloud services you may register to at this point.