OTOBO Internals - How it Works

Contents

• Config Mechanism
  • Defaults.pm: OTOBO Default Configuration
  • Automatically Generated Configuration Files
  • XML Configuration Files
    • Structure of Value elements
    • Value Types
    • Default Item in Array and Hash
  • Accessing Config Options at Runtime
• Database Mechanism
  • SQL
    • INSERT/UPDATE/DELETE statements
    • SELECT statement
    • QUOTE
  • XML
    • INSERT
    • CREATE TABLE
    • DROP TABLE
    • ALTER TABLE
    • Code to Process XML
  • Database Drivers
  • Supported Databases
• Log Mechanism
  • System Log
  • Communication Log
• Date and Time
  • Introduction
  • Creation of a DateTime Object
  • Time Zones
  • Method Summary
    • Object Creation Methods
    • Get Method
    • Set Method
    • Time Zone Methods
    • Comparison Operators And Methods
  • Deprecated Package Kernel::System::Time
• Skins
  • Skin Basics
  • How Skins Are Loaded
  • Creating a New Skin
• The CSS and JavaScript Loader
  • How it works
  • Basic Operation
  • Configuring the Loader: JavaScript
    • Common JavaScript
    • Module Specific JavaScript
  • Configuring the Loader: CSS
    • Common CSS
• Templating Mechanism
  • Template Commands
    • Inserting Dynamic Data
    • Localization Commands
    • Template Processing Commands
    • [% WRAPPER JSOnDocumentComplete %]...[% END %]
  • Using a Template File
• Creating Your Own Themes
• Localization / Translation Mechanism
  • Marking Translatable Strings in the Source Files
  • Collecting Translatable Strings Into The Translation Database
    • Default Framework Translation File
    • Custom Translation File
  • The Translation Process Itself
  • Using The Translated Data From The Code
• Async Jobs
  • Load parent module
  • Use functions from parent module