Updating¶

Note

It is highly recommended to perform a test update on a separate testing machine first.

Note

On Debian systems you may need to manually install some perl packages before upgrading to 11.0.

apt-get install -y libarchive-zip-perl libtimedate-perl libdatetime-perl libconvert-binhex-perl libcgi-psgi-perl libdbi-perl libdbix-connector-perl libfile-chmod-perl liblist-allutils-perl libmoo-perl libnamespace-autoclean-perl libnet-dns-perl libnet-smtp-ssl-perl libpath-class-perl libsub-exporter-perl libtemplate-perl libtemplate-perl libtext-trim-perl libtry-tiny-perl libxml-libxml-perl libyaml-libyaml-perl libdbd-mysql-perl libapache2-mod-perl2 libmail-imapclient-perl libauthen-sasl-perl libauthen-ntlm-perl libjson-xs-perl libtext-csv-xs-perl libpath-class-perl libplack-perl libplack-middleware-header-perl libplack-perl libplack-middleware-reverseproxy-perl libencode-hanextra-perl libio-socket-ssl-perl libnet-ldap-perl libcrypt-eksblowfish-perl libxml-libxslt-perl libxml-parser-perl libconst-fast-perl

Step 1: Stop All Relevant Services and the OTOBO Daemon¶

Please make sure there are no more running services or cron jobs that try to access OTOBO. This will depend on your service configuration.

root> systemctl stop postfix
root> systemctl stop apache2
root> systemctl stop cron

Stop OTOBO cron jobs and the daemon (in this order):

root> su - otobo
otobo> cd /opt/otobo/
otobo> bin/Cron.sh stop
otobo> bin/otobo.Daemon.pl stop

Step 2: Backup Files and Database¶

Create a backup of the hole /opt/otobo directory and the database.

Example for a standard installation with Ubuntu and MySQL¶

root> mkdir /root/otobo-update                      # Create a update directory
root> cd /root/otobo-update                         # Change into the update directory
root> cp -pr /opt/otobo otobo-prod-old              # Backup the hole OTOBO directory to the update directory
root> mysqldump -u otobo -p otobo -r otobo-prod-old.sql   # Backup the otobo database to otobo-prod-old.sql

Please check if all files are valid. Now we have a backup with all required data.

Warning

Don’t proceed without a complete backup of your system. You can use also the Backup and Restore script for this.

Step 2.1: Delete CPAN-directory if you are upgrading from 10.1¶

If you are upgrading from 10.1 to 11.0 you need to clean the cpan-lib directory, since some of the cpan libraries have changed.

root> rm -rf /opt/otobo/Kernel/cpan-lib/*

Step 3: Install the New Release¶

Download the latest otobo release from https://ftp.otobo.org/pub/otobo/. and unpack the source archive (for example, using tar) into the directory /root/otobo-update:

root> cd /root/otobo-update                                             # Change into the update directory
root> wget https://ftp.otobo.org/pub/otobo/otobo-latest-11.0.tar.gz     # Download he latest OTOBO 11.0 release
root> tar -xzf otobo-latest-11.0.tar.gz                                 # Unzip OTOBO
root> cp -r otobo-11.0.x/* /opt/otobo                                   # Copy the new otobo directory to /opt/otobo

Restore Old Configuration Files¶

We need only copy the file Kernel/Config.pm in OTOBO 10.

root> cd /root/otobo-update
root> cp -p otobo-prod-old/Kernel/Config.pm /opt/otobo/Kernel/
root> cp -p otobo-prod-old/var/cron/* /opt/otobo/var/cron/

Restore Article Data¶

If you configured OTOBO to store article data in the file system you have to restore the article folder to /opt/otobo/var/ or the folder specified in the system configuration.

root> cd /root/otobo-update
root> cp -pr otobo-prod-old/var/article/* /opt/otobo/var/article/

Restore Already Installed Default Statistics¶

If you have additional packages with default statistics you have to restore the stats XML files with the suffix *.installed to /opt/otobo/var/stats.

root> cd /root/otobo-update/otobo-prod-old/var/stats
root> cp *.installed /opt/otobo/var/stats

Set File Permissions¶

Please execute the following command to set the file and directory permissions for OTOBO. It will try to detect the correct user and group settings needed for your setup.

root> /opt/otobo/bin/otobo.SetPermissions.pl

Check Apache configuration files¶

Newer versions of OTOBO may need you to adjust the apache configuration. From version 10.1 and onwards we moved from CGI to PSGI. Take a look at scripts/apache2-httpd-vhost-443.include.conf to see what settings needs to be adjusted/added.

Step 4: Check for new needed Perl modules¶

OTOBO needs new cpan packages for some version jumps. Please check if new packages are needed and install them if necessary.

Note

On Debian systems you may need to manually install some packages:

apt-get install -y libarchive-zip-perl libtimedate-perl libdatetime-perl libconvert-binhex-perl libcgi-psgi-perl libdbi-perl libdbix-connector-perl libfile-chmod-perl liblist-allutils-perl libmoo-perl libnamespace-autoclean-perl libnet-dns-perl libnet-smtp-ssl-perl libpath-class-perl libsub-exporter-perl libtemplate-perl libtemplate-perl libtext-trim-perl libtry-tiny-perl libxml-libxml-perl libyaml-libyaml-perl libdbd-mysql-perl libapache2-mod-perl2 libmail-imapclient-perl libauthen-sasl-perl libauthen-ntlm-perl libjson-xs-perl libtext-csv-xs-perl libpath-class-perl libplack-perl libplack-middleware-header-perl libplack-perl libplack-middleware-reverseproxy-perl libencode-hanextra-perl libio-socket-ssl-perl libnet-ldap-perl libcrypt-eksblowfish-perl libxml-libxslt-perl libxml-parser-perl libconst-fast-perl

root> su - otobo
otobo> perl /opt/otobo/bin/otobo.CheckModules.pl --list

Step 5: Update Installed Packages and reconfigure config¶

You can use the command below to update all installed packages. This works for all packages that are available from online repositories. You can update other packages later via the package manager (this requires a running OTOBO daemon).

root> su - otobo
otobo> /opt/otobo/bin/otobo.Console.pl Admin::Package::ReinstallAll
otobo> /opt/otobo/bin/otobo.Console.pl Admin::Package::UpgradeAll
otobo> /opt/otobo/bin/otobo.Console.pl Maint::Config::Rebuild

Step 6: Only for minor or major release upgrades (for example to upgrade from 10.1 to 11.0)¶

root> su - otobo
otobo> /opt/otobo/scripts/DBUpdate-to-11.0.pl

Step 7: Start your Services¶

Start OTOBO cron jobs and the daemon (in this order):

root> su - otobo
otobo> cd /opt/otobo/
otobo> bin/otobo.Daemon.pl start
otobo> bin/Cron.sh start

Now the services can be started. This will depend on your service configuration, here is an example:

root> systemctl start postfix
root> systemctl start apache2
root> systemctl start cron

Now you can log into your system.