Updating OTOBO

This chapter describes the updating process of the central OTOBO framework. Please refer to any subsection for your preferred installation method.

Contents

• Updating a Docker-based Installation of OTOBO
  • Migrating to Docker Compose v2
  • Stop the Containers
  • Updating the Docker Compose Files
  • Checking the Docker Compose .env File
  • Update OTOBO
• Updating on RHEL
  • Step 1: Stop All Relevant Services and the OTOBO Daemon
  • Step 2: Backup Files and Database
    • Example for a Standard Installation with RHEL
  • Step 3: Install the new Release
    • Restore Old Configuration Files
    • Restore Article Data
    • Restore Already Installed Default Statistics
    • Set File Permissions
  • Step 4: Install new needed Perl Modules
    • Option A: Install packages from CPAN
    • Option B: Deploy Pre-built Packages
  • Step 5: Only for Minor or Major Release Upgrades (e.g., 11.0 to 11.1)
  • Step 6: Update Installed Packages and Reconfigure Config
  • Step 7: Start your Services
  • Step 8: (Optional) Disable Redis Caching
• Updating on Ubuntu
  • Step 1: Stop All Relevant Services and the OTOBO Daemon
    • Option A: Systemd Unit Files Configured
    • Option B: Systemd Unit Files NOT Configured
  • Step 2: Backup Files and Database
    • Example for a Standard Installation with Ubuntu and MySQL
  • Step 3: Install the new Release
    • Restore Old Configuration Files
    • Restore Article Data
    • Restore Already Installed Default Statistics
    • Set File Permissions
    • Check Webserver Configuration Files
  • Step 4: Check for New Needed Perl Modules
  • Step 5: Only for Minor or Major Release Upgrades (e.g., 11.0 to 11.1)
  • Step 6: Update Installed Packages and Reconfigure Config
  • Step 7: Deploy new Systemd Service Files (Optional)
    • Check Webserver Configuration Files
  • Step 8: Start your Services
    • Option A: Services have been Migrated
    • Option B: Services have not been Migrated
  • Step 9: (Optional) Disable Redis Caching