
OTOBO Installation Tutorial¶
This work is copyrighted by OTRS AG (https://otrs.com), Zimmersmühlenweg 11, 61440 Oberursel, Germany.
Copyright © for modifications and amendments 2019-2020 ROTHER OSS GmbH (https://otobo.de), Oberwalting 31, 94339 Leiblfing, Germany
Terms and Conditions OTRS: Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license can be found on the GNU website.
Terms and Conditions Rother OSS: Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.3 or any later version published by the Free Software Foundation; with no Invariant Sections, no Front-Cover Texts, and no Back-Cover Texts. A copy of the license is included in the section entitled “COPYING”.
Published by: Rother OSS GmbH, (https://otobo.de), Oberwalting 31, 94339 Leiblfing, Germany.
Authors: OTRS AG (original version), Rother OSS GmbH (https://otobo.de).
Contents
- Introduction
- Hardware and Software Requirements
- OTOBO Installation
- Preparation: Disable SELinux when it is installed and enabled
- Step 1: Unpack and Install OTOBO
- Step 2: Install Additional Programs and Perl Modules
- Step 3: Create the OTOBO User
- Step 4: Activate the Default Configuration File
- Step 5: Configure the Apache Web Server
- Step 6: Set File Permissions
- Step 7: Setup the Database
- Step 8: Setup Elasticsearch
- Step 8: Basic System Configuration
- Step 9: First Login
- Step 10: Start the OTOBO Daemon
- Step 11: Cron jobs for the OTOBO user
- Step 12: Setup Bash Auto-Completion (optional)
- Step 13: Further Information
- Installing using Docker and Docker Compose
- Migration from OTRS / ((OTRS)) Community Edition version 6 to OTOBO version 10
- Migration Possibilities
- Migration Requirements
- Step 1: Install the new OTOBO System
- Step 2: Preparing the new OTOBO system and server
- Step 3a non-Docker: Preparing the OTRS / ((OTRS)) Community Edition system
- Step 3b Docker: make required data available inside container
- Step 4: Perform the Migration!
- Step 5: After Successful Migration!
- Step 6: Known Migration Problems
- Step 7: Manual Migration Tasks and Changes
- Updating
- Updating a Docker-based installation of OTOBO
- Backup and Restore
- Backup and Restore using Docker
- Installing Perl modules
- Performance Tuning
- Documentation History