Configuration Reference
Core::BulkAction
ITSMConfigItem::Frontend::BulkFeature
Enables configuration item bulk action feature for the agent frontend to work on more than one configuration item at a time.
ITSMConfigItem::Frontend::BulkFeatureGroup
Enables configuration item bulk action feature only for the listed groups.
Core::DynamicFields::DriverRegistration
DynamicFields::Driver###ConfigItem
DynamicField backend registration.
DynamicFields::Driver###ConfigItemVersion
DynamicField backend registration.
Core::DynamicFields::ObjectTypeRegistration
DynamicFields::ObjectType###ITSMConfigItem
DynamicField object registration.
Core::Elasticsearch::Settings
Elasticsearch::ExcludedCIClasses
ConfigItems of the following classes will not be stored on the Elasticsearch server. To apply this to existing CIs, the CI migration has to be run via console, after changing this option.
Elasticsearch::ExcludedCIDeploymentStates
ConfigItems with the following deployment states will not be stored on the Elasticsearch server. To apply this to existing CIs, the CI migration has to be run via console, after changing this option.
Elasticsearch::ConfigItemStoreFields
Fields stored in the configuration item index which are used for other things besides fulltext searches. For the complete functionality all fields are mandatory.
Elasticsearch::ConfigItemSearchFields
Fields of the configuration item index, used for the fulltext search. Fields are also stored, but are not mandatory for the overall functionality. Inclusion of attachments can be disabled by setting the entry to 0 or deleting it.
Elasticsearch::QuickSearchShow###ConfigItem
Objects to search for, how many entries and which attributs to show. ConfigItem attributes have to explicitly be stored via Elasticsearch.
Core::Event::ITSMConfigItem
ITSMConfigItem::EventModulePost###100-History
Config item event module that enables logging to history in the agent interface.
ITSMConfigItem::EventModulePost###300-DefinitionConfigItemUpdate
Config item event module that updates config items to their current definition.
ITSMConfigItem::EventModulePost###400-LinkSync
Config item event module that updates the table configitem_ĺink.
ITSMConfigItem::EventModulePost###500-RecalcCurInciState
Config item event module updates the current incident state.
ITSMConfigItem::EventModulePost###4000-ScriptDynamicFields
Evaluate all script fields.
DynamicField::EventModulePost###200-DynamicFieldSync
Dynamic field event module that marks config item definitions as out of sync, if containing dynamic fields change.
ITSMConfigItem::EventModulePost###1000-GenericInterface
Performs the configured action for each event (as an Invoker) for each configured Webservice.
Core::Event::Ticket
ITSMConfigItem::EventModulePost###042-ITSMConfigItemTicketStatusLink
Event module to set configitem-status on ticket-configitem-link.
Ticket::EventModulePost###042-ITSMConfigItemTicketStatusLink
Event module to set configitem-status on ticket-configitem-link.
Core::GeneralCatalog
GeneralCatalogPreferences###DeploymentStates
Parameters for the deployment states in the preferences view of the agent interface.
GeneralCatalogPreferences###DeploymentStatesColors
Parameters for the deployment states color in the preferences view of the agent interface.
GeneralCatalogPreferences###NameModule
Parameters for the name module for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###NumberModule
Parameters for the number module for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###VersionStringModule
Parameters for the version string module for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###VersionStringExpression
Parameters for the version string template toolkit module for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###VersionTrigger
Parameters for the version trigger for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###Categories
Parameters for the categories for config item classes in the preferences view of the agent interface.
GeneralCatalogPreferences###Permissions
Parameters for the example permission groups of the general catalog attributes.
Core::ITSMConfigItem
ITSMConfigItem::CINameRegex
Defines regular expressions individually for each ConfigItem class to check the ConfigItem name and to show corresponding error messages.
ITSMConfigItem::Permission::Class###010-ClassGroupCheck
Module to check the group responsible for a class.
ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck
Module to check the group responsible for a configuration item.
ITSMConfigItem::Hook
The identifier for a configuration item, e.g. ConfigItem#, MyConfigItem#. The default is ConfigItem#.
UniqueCIName::EnableUniquenessCheck
Enables/disables the functionality to check ITSM onfiguration items for unique names. Before enabling this option you should check your system for already existing config items with duplicate names. You can do this with the console command Admin::ITSM::ConfigItem::ListDuplicates.
UniqueCIName::UniquenessCheckScope
Check for a unique name only within the same ConfigItem class (‘class’) or globally (‘global’), which means every existing ConfigItem is taken into account when looking for duplicates.
Customer::ConfigItem::PermissionConditions###01
Define a set of conditions under which a customer is allowed to see a config item. Conditions can optionally be restricted to certain customer groups. Name is the only mandatory attribute. If no other options are given, all config items will be visible under that category.
Customer::ConfigItem::PermissionConditions###02
Define a set of conditions under which a customer is allowed to see a config item. Conditions can optionally be restricted to certain customer groups. Name is the only mandatory attribute. If no other options are given, all config items will be visible under that category.
Customer::ConfigItem::PermissionConditions###03
Define a set of conditions under which a customer is allowed to see a config item. Conditions can optionally be restricted to certain customer groups. Name is the only mandatory attribute. If no other options are given, all config items will be visible under that category.
Customer::ConfigItem::PermissionConditions###04
Define a set of conditions under which a customer is allowed to see a config item. Conditions can optionally be restricted to certain customer groups. Name is the only mandatory attribute. If no other options are given, all config items will be visible under that category.
Customer::ConfigItem::PermissionConditions###05
Define a set of conditions under which a customer is allowed to see a config item. Conditions can optionally be restricted to certain customer groups. Name is the only mandatory attribute. If no other options are given, all config items will be visible under that category.
Customer::ConfigItem::PermissionConditionColumns###Default
Customer::ConfigItem::PermissionConditionColumns###01
Customer::ConfigItem::PermissionConditionColumns###02
Customer::ConfigItem::PermissionConditionColumns###03
Customer::ConfigItem::PermissionConditionColumns###04
Customer::ConfigItem::PermissionConditionColumns###05
CMDBTreeView::DefaultDepth
Defines the default relations depth to be shown.
CMDBTreeView::ShowLinkLabels
Defines if the link type labels must be shown in the node connections.
Core::ITSMConfigItem::ACL
ITSMConfigItemACLKeysLevel1Match
Defines which items are available in first level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel1Change
Defines which items are available in first level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel2::Possible
Defines which items are available in second level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel2::PossibleAdd
Defines which items are available in second level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel2::PossibleNot
Defines which items are available in second level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel2::Properties
Defines which items are available in second level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel2::PropertiesDatabase
Defines which items are available in second level of the ITSM Config Item ACL structure.
ITSMConfigItemACLKeysLevel3::Actions###100-Default
Defines which items are available for ‘Action’ in third level of the ITSM Config Item ACL structure.
ConfigItemACL::ACLPreselection
Whether the execution of ConfigItemACL can be avoided by checking cached field dependencies. This can improve loading times of formulars, but has to be disabled, if ACLModules are to be used for ITSMConfigItem- and Form-ReturnTypes.
ConfigItemACL::Autoselect
Whether fields should be automatically filled (1), and in that case also be hidden from ticket formulars (2).
Core::ImportExport::ObjectBackend::ModuleRegistration
ImportExport::ObjectBackendRegistration###ITSMConfigItem
Object backend module registration for the import/export module.
Core::LinkObject
LinkObject::DefaultSubObject###ITSMConfigItem
Defines the default subobject of the class ‘ITSMConfigItem’.
LinkObject::ITSMConfigItem::ShowColumns
Defines the shown columns of CIs in the link table complex view for all CI classes. If there is no entry, then the default columns are shown.
LinkObject::ITSMConfigItem::ShowColumnsByClass
Defines the shown columns of CIs in the link table complex view, depending on the CI class. Each entry must be prefixed with the class name and double colons (i.e. Computer::). There are a few CI-Attributes that common to all CIs (example for the class Computer: Computer::Name, Computer::CurDeplState, Computer::CreateTime). To show individual CI-Attributes as defined in the CI-Definition, the following scheme must be used (example for the class Computer): Computer::HardDisk::1, Computer::HardDisk::1::Capacity::1, Computer::HardDisk::2, Computer::HardDisk::2::Capacity::1. If there is no entry for a CI class, then the default columns are shown.
Core::LinkStatus
ITSMConfigItem::SetIncidentStateOnLink
Set the incident state of a CI automatically when a Ticket is Linked to a CI.
ITSMConfigItem::LinkStatus::TicketTypes
Defines which type of ticket can affect the status of a linked CI.
ITSMConfigItem::LinkStatus::DeploymentStates
Defines the relevant deployment states where linked tickets can affect the status of a CI.
ITSMConfigItem::LinkStatus::IncidentStates
Defines the order of incident states from high (e.g. cricital) to low (e.g. functional).
ITSMConfigItem::LinkStatus::LinkTypes
Defines which type of link (named from the ticket perspective) can affect the status of a linked CI.
Core::Stats
Stats::DynamicObjectRegistration###ITSMConfigItem
Module to generate ITSM config item statistics.
Daemon::SchedulerCronTaskManager::Task
Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-01
Triggers ConfigItemFetch invoker automatically.
Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-02
Triggers ConfigItemFetch invoker automatically.
Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-03
Triggers ConfigItemFetch invoker automatically.
Frontend::Admin
Events###ITSMConfigItem
List of all Package events to be displayed in the GUI.
Frontend::Admin::ModuleRegistration
Frontend::Module###AdminITSMConfigItem
Frontend module registration for the agent interface.
Frontend::Module###AdminGenericInterfaceInvokerConfigItem
Frontend module registration for the agent interface.
Frontend::Admin::ModuleRegistration::AdminOverview
Frontend::Admin::ModuleRegistration::Loader
Loader::Module::AdminITSMConfigItem###002-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AdminGenericInterfaceInvokerConfigItem###007-ITSMConfigurationManagement
Loader module registration for the agent interface.
Frontend::Admin::View::ITSMConfigItemDefinition
ITSMConfigItem::Frontend::AdminITSMConfigItem###EditorRows
Defines the number of rows for the CI definition editor in the admin interface.
Frontend::Agent::ITSMConfigItem::Permission
ITSMConfigItem::Frontend::AgentITSMConfigItem###Permission
Required permissions to use the ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###Permission
Required permissions to use the edit ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemAdd###Permission
Required permissions to use the add ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemHistory###Permission
Required permissions to use the history ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###Permission
Required permissions to use the print ITSM configuration item screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###Permission
Required permissions to use the ITSM configuration item zoom screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Permission
Required permissions to use the ITSM configuration item search screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemTreeView###Permission
Required permissions to use the ITSM configuration item tree view screen in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###Permission
Required permissions to use the bulk ITSM configuration item screen in the agent interface.
Frontend::Agent::ITSMConfigItemAttachment::Permission
ITSMConfigItem::Frontend::AgentITSMConfigItemAttachment###Permission
Required permissions to use the ITSM configuration item attachment action in the agent interface.
Frontend::Agent::ITSMConfigItemOverview
ITSMConfigItem::Frontend::Overview###Small
Defines an overview module to show the small view of a configuration item list.
Frontend::Agent::LinkObject
LinkObject::ComplexTable::SettingsVisibility###ITSMConfigItem
Define Actions where a settings button is available in the linked objects widget (LinkObject::ViewMode = “complex”). Please note that these Actions must have registered the following JS and CSS files: Core.AllocationList.css, Core.UI.AllocationList.js, Core.UI.Table.Sort.js, Core.Agent.TableFilters.js and Core.Agent.LinkObject.js.
Frontend::Agent::ModuleRegistration
Frontend::Module###AgentITSMConfigItem
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemZoom
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemEdit
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemPrint
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemDelete
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemTreeView
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemAdd
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemSearch
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemHistory
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemBulk
Frontend module registration for the agent interface.
Frontend::Module###AgentITSMConfigItemAttachment
Frontend module registration for the agent interface.
Frontend::Agent::ModuleRegistration::Loader
Loader::Module::AgentITSMConfigItem###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemZoom###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemEdit###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemTreeView###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemAdd###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemSearch###003-ITSMConfigItem
Loader module registration for the agent interface.
Loader::Module::AgentITSMConfigItemHistory###003-ITSMConfigItem
Loader module registration for the agent interface.
Frontend::Agent::View::AgentITSMConfigItemBulk
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###DynamicField
Dynamic fields shown in the additional ITSM field screen of the agent interface.
Frontend::Agent::View::AgentITSMConfigItemEdit
ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###DynamicField
Dynamic fields shown in the additional ITSM field screen of the agent interface.
Frontend::Agent::View::AgentITSMConfigItemHistory
ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###DynamicField
Dynamic fields shown in the additional ITSM field screen of the agent interface.
Frontend::Agent::View::AgentITSMConfigItemZoom
ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###DynamicField
Dynamic fields shown in the additional ITSM field screen of the agent interface.
Frontend::Agent::View::ConfigItemSearch
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ExtendedSearchCondition
Allows extended search conditions in config item search of the agent interface. With this feature you can search e. g. config item name with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchPageShown
Number of config items to be displayed in each page of a search result in the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SortBy::Default
Defines the default config item attribute for config item sorting of the config item search result of the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Order::Default
Defines the default config item order in the config item search result of the agent interface. Up: oldest on top. Down: latest on top.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###Number
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###Name
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###DeploymentStateIDs
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###IncidentStateIDs
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###CustomerID
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###CustomerUserLogin
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemCreateTimePoint
Default data to use on attribute for config item search screen. Example: “ITSMConfigItemCreateTimePointFormat=year;ITSMConfigItemCreateTimePointStart=Last;ITSMConfigItemCreateTimePoint=2;”.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemCreateTimeSlot
Default data to use on attribute for config item search screen. Example: “ITSMConfigItemCreateTimeStartYear=2010;ITSMConfigItemCreateTimeStartMonth=10;ITSMConfigItemCreateTimeStartDay=4;ITSMConfigItemCreateTimeStopYear=2010;ITSMConfigItemCreateTimeStopMonth=11;ITSMConfigItemCreateTimeStopDay=3;”.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemChangeTimePoint
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemChangeTimeSlot
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###DynamicField
Defines the default shown config item search attribute for config item search screen. Example: “Key” must have the name of the Dynamic Field in this case ‘X’, “Content” must have the value of the Dynamic Field depending on the Dynamic Field type, Text: ‘a text’, Dropdown: ‘1’, Date/Time: ‘Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;’ and or ‘Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7’;.
Frontend::Agent::View::CustomerInformationCenter
AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany
Parameters for the dashboard backend of the customer company config item overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.
Frontend::Agent::View::CustomerUserInformationCenter
AgentCustomerUserInformationCenter::Backend###0060-CUIC-ITSMConfigItemCustomerUser
Parameters for the dashboard backend of the customer company config item overview of the agent interface . “Limit” is the number of entries shown by default. “Group” is used to restrict the access to the plugin (e. g. Group: admin;group1;group2;). “Default” determines if the plugin is enabled by default or if the user needs to enable it manually. “CacheTTLLocal” is the cache time in minutes for the plugin.
Frontend::Agent::View::ITSMConfigItem
ITSMConfigItem::Frontend::AgentITSMConfigItem###DefaultColumns
Columns that can be filtered in the config item overview of the agent interface. Note: Only Config Item attributes and Dynamic Fields (DynamicField_NameX) are allowed.
ITSMConfigItem::Frontend::AgentITSMConfigItem###SearchLimit
Defines the search limit for the AgentITSMConfigItem screen.
ITSMConfigItem::Frontend::AgentITSMConfigItem###DefaultCategory
The default category which is shown, if none is selected.
ITSMConfigItem::Frontend::AgentITSMConfigItem###ClassColumnsAvailable
Defines the available columns of CIs in the config item overview depending on the CI class. Each entry must consist of a class name and an array of available fields for the corresponding class. Dynamic field entries have to honor the scheme DynamicField_FieldName.
ITSMConfigItem::Frontend::AgentITSMConfigItem###ClassColumnsDefault
Defines the default displayed columns of CIs in the config item overview depending on the CI class. Each entry must consist of a class name and an array of available fields for the corresponding class. Dynamic field entries have to honor the scheme DynamicField_FieldName.
Frontend::Agent::View::ITSMConfigItemBulk
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###DeplState
Sets the deployment state in the configuration item bulk screen of the agent interface.
ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###InciState
Sets the incident state in the configuration item bulk screen of the agent interface.
Frontend::Agent::View::ITSMConfigItemDelete
ITSMConfigItem::Frontend::AgentITSMConfigItemDelete###Permission
Required privileges to delete config items.
Frontend::Agent::View::ITSMConfigItemEdit
ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###RichTextWidth
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###RichTextHeight
Defines the height for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Frontend::Agent::View::ITSMConfigItemHistory
ITSMConfigItem::Frontend::HistoryOrder
Shows the config item history (reverse ordered) in the agent interface.
Frontend::Agent::View::ITSMConfigItemSearch
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData
Data used to export the search result in CSV format.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVDynamicField
Dynamic Fields used to export the search result in CSV format.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###SearchPreviousVersions
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchLimit
Defines the search limit for the AgentITSMConfigItemSearch screen.
ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###DynamicField
Dynamic fields shown in the config item search screen of the agent interface.
Frontend::Agent::View::Preferences
PreferencesGroups###ConfigItemOverviewSmallPageShown
Parameters for the pages (in which the configuration items are shown).
PreferencesGroups###ConfigItemOverviewFilterSettings
Parameters for the column filters of the small config item overview. Please note: setting ‘Active’ to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user’s behalf. Use ‘PreferenceGroup’ to control in which area these settings should be shown in the user interface.
Frontend::Base::DynamicFieldScreens
DynamicFieldScreens###ITSMConfigurationManagement
This configuration defines all possible screens to enable or disable dynamic fields.
DefaultColumnsScreens###ITSMConfigurationManagement
This configuration defines all possible screens to enable or disable default columns.
Frontend::Base::Loader
Loader::Agent::CommonJS###100-ConfigurationManagement
List of JS files to always be loaded for the agent interface.
Frontend::Customer::ITSMConfigItemOverview
ITSMConfigItem::Frontend::CustomerOverview###Small
Defines an overview module to show the small view of a configuration item list.
Frontend::Customer::ModuleRegistration
CustomerFrontend::Module###CustomerITSMConfigItem
Frontend module registration for the customer interface.
CustomerFrontend::Module###CustomerITSMConfigItemSearch
Frontend module registration for the customer interface.
CustomerFrontend::Module###CustomerITSMConfigItemZoom
Frontend module registration for the customer interface.
CustomerFrontend::Module###CustomerITSMConfigItemAttachment
Frontend module registration for the customer interface.
Frontend::Customer::ModuleRegistration::Loader
Loader::Module::CustomerITSMConfigItem###003-ITSMConfigItem
Loader module registration for the customer interface.
Loader::Module::CustomerITSMConfigItemSearch###003-ITSMConfigItem
Loader module registration for the customer interface.
Loader::Module::CustomerITSMConfigItemZoom###003-ITSMConfigItem
Loader module registration for the customer interface.
Frontend::Customer::View::ConfigItemSearch
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Permission
Required permissions to use the ITSM configuration item search screen in the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###DeploymentState
Includes deployment states in the config item search of the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###IncidentState
Includes incident states in the config item search of the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###ExtendedSearchCondition
Allows extended search conditions in config item search of the customer interface. With this feature you can search e. g. config item name with this kind of conditions like “(key1*&&*key2)” or “(key1*||*key2)”.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SearchPageShown
Number of config items to be displayed in each page of a search result in the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SortBy::Default
Defines the default config item attribute for config item sorting of the config item search result of the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Order::Default
Defines the default config item order in the config item search result of the customer interface. Up: oldest on top. Down: latest on top.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###Number
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###Name
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###DeploymentStateIDs
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###IncidentStateIDs
Defines the default shown config item search attribute for config item search screen.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###DynamicField
Defines the default shown config item search attribute for config item search screen. Example: “Key” must have the name of the Dynamic Field in this case ‘X’, “Content” must have the value of the Dynamic Field depending on the Dynamic Field type, Text: ‘a text’, Dropdown: ‘1’, Date/Time: ‘Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;’ and or ‘Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7’;.
Frontend::Customer::View::ITSMConfigItem
ITSMConfigItem::Frontend::CustomerITSMConfigItem###DefaultColumns
Columns that can be filtered in the config item overview of the customer interface. Note: Only Config Item attributes and Dynamic Fields (DynamicField_NameX) are allowed.
ITSMConfigItem::Frontend::CustomerITSMConfigItem###SearchLimit
Defines the search limit for the CustomerITSMConfigItem screen.
ITSMConfigItem::Frontend::CustomerITSMConfigItem###ClassColumnsAvailable
Defines the available columns of CIs in the config item overview depending on the CI class. Each entry must consist of a class name and an array of available fields for the corresponding class. Dynamic field entries have to honor the scheme DynamicField_FieldName.
ITSMConfigItem::Frontend::CustomerITSMConfigItem###ClassColumnsDefault
Defines the default displayed columns of CIs in the config item overview depending on the CI class. Each entry must consist of a class name and an array of available fields for the corresponding class. Dynamic field entries have to honor the scheme DynamicField_FieldName.
Frontend::Customer::View::ITSMConfigItemOverview
ITSMConfigItem::Frontend::CustomerITSMConfigItem###DynamicField
Dynamic fields shown in the config item overview screen of the customer interface.
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###DynamicField
Dynamic fields shown in the config item overview screen of the customer interface.
Frontend::Customer::View::ITSMConfigItemSearch
ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SearchLimit
Defines the search limit for the CustomerITSMConfigItemSearch screen.
Frontend::Customer::View::ITSMConfigItemZoom
ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###VersionsEnabled
Customers can see historic CI versions.
ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###VersionsSelectable
Customers have the possibility to manually switch between historic CI versions.
ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###GeneralInfo
Which general information is shown in the header.
GenericInterface::Invoker
GenericInterface::Invoker::ConfigItemFetch::Classes
For every webservice (key) an array of classes (value) can be defined on which the import is restricted. For all chosen classes, or all existing classes the identifying attributes will have to be chosen in the invoker config.
GenericInterface::Invoker::ModuleRegistration
GenericInterface::Invoker::Module###Elasticsearch::ConfigItemManagement
GenericInterface module registration for the invoker layer.
GenericInterface::Invoker::Module###ConfigItem::ConfigItemFetch
GenericInterface module registration for the ConfigItemFetch invoker layer.
GenericInterface::Operation::ConfigItemCreate
GenericInterface::Operation::ConfigItemCreate###Permission
Defines Required permissions to create ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemDelete
GenericInterface::Operation::ConfigItemDelete###Permission
Defines Required permissions to delete ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemGet
GenericInterface::Operation::ConfigItemGet###Permission
Defines Required permissions to get ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemSearch
GenericInterface::Operation::ConfigItemSearch###Permission
Defines Required permissions to search ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ConfigItemSearch###SearchLimit
Maximum number of config items to be displayed in the result of this operation.
GenericInterface::Operation::ConfigItemSearch###SortBy::Default
Defines the default config item attribute for config item sorting of the config item search result of this operation.
GenericInterface::Operation::ConfigItemSearch###Order::Default
Defines the default config item order in the config item search result of the this operation. Up: oldest on top. Down: latest on top.
GenericInterface::Operation::ConfigItemUpdate
GenericInterface::Operation::ConfigItemUpdate###Permission
Defines Required permissions to update ITSM configuration items using the Generic Interface.
GenericInterface::Operation::ModuleRegistration
GenericInterface::Operation::Module###ConfigItem::ConfigItemCreate
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemGet
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemUpdate
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemSearch
GenericInterface module registration for the operation layer.
GenericInterface::Operation::Module###ConfigItem::ConfigItemDelete
GenericInterface module registration for the operation layer.