Using the power of the OTOBO module layers

OTOBO has a large number of so-called module layers which make it very easy to extend the system without patching existing code. One example is the number generation mechanism for tickets. It is a module layer with pluggable modules, and you can add your own custom number generator modules if you wish to do so. Let’s look at the different layers in detail!

Authentication and User Management

• Agent Authentication Module
  • Agent Authentication Module Code Example
  • Agent Authentication Module Configuration Example
  • Agent Authentication Module Use Case Example
• Authentication Synchronization Module
  • Authentication Synchronization Module Code Example
  • Authentication Synchronization Module Configuration Example
  • Authentication Synchronization Module Use Case Example
• Customer Authentication Module
  • Customer Authentication Module Code Example
  • Customer Authentication Module Configuration Example
  • Customer Authentication Module Use Case Example

Preferences

• Customer User Preferences Module
  • Customer User Preferences Module Code Example
  • Customer User Preferences Module Configuration Example
  • Customer User Preferences Module Use Case Example
• Queue Preferences Module
  • Queue Preferences Code Example
  • Queue Preferences Configuration Example
  • Queue Preferences Use Case Example
• Service Preferences Module
  • Service Preferences Code Example
  • Service Preferences Configuration Example
  • Service Preferences Use Case Example
• SLA Preferences Module
  • SLA Preferences Code Example
  • SLA Preferences Configuration Example
  • SLA Preferences Use Case Example

Other Core Functions

• Log Module
  • Log Module Code Example
  • Log Module Configuration Example
  • Log Module Use Case Example
• Output Filter
  • FilterElementPost
  • FilterContent
  • FilterText
  • Output Filter Code Example
  • Output Filter Configuration Example
  • Output Filter Use Case Example
  • Best Practices
• Stats Module
  • Dynamic Stats
    • Stats Code Example
    • Stats Configuration Example
  • Static Stats
    • Static Stats Code Example
    • Static Stats Configuration Example
• Ticket Number Generator Modules
  • Ticket Number Generator Code Example
  • Ticket Number Generator Configuration Example
  • Ticket Number Generator Use Case Example
• Ticket Event Module
  • Ticket Event Module Code Example
  • Ticket Event Module Configuration Example
  • Ticket Event Module Use Case Example
  • Ticket and Article Events

Front End Modules

• Dashboard Module
• Notification Module
  • Notification Module Code Example
  • Notification Module Configuration Example
  • Notification Module Use Case Example
• Ticket Menu Module
  • Ticket Menu Module Code Example
  • Ticket Menu Module Configuration Example
  • Ticket Menu Module Use Case Example
• Root Application Module Layer
  • Root Application Component Code Example

Generic Interface Modules

• Network Transport
  • Transport Back End
    • Network Transport Code Example
    • Network Transport Configuration Example
• Mapping
  • Mapping Back End
    • Mapping Code Example
    • Mapping Configuration Example
• Invoker
  • Invoker Back End
    • Invoker Code Example
    • Invoker Configuration Example
• Operation
  • Operation Back End
    • Operation Code Example
    • Operation Configuration Example
    • Unit Test Example
    • WSDL Extension Example
    • WADL Extension Example
    • Web Service SOAP Extension Example
    • Web Service REST Extension Example

Daemon And Scheduler

• OTOBO Daemon
  • OTOBO Daemon Modules
    • Creating A New Daemon Module
• OTOBO Scheduler
  • OTOBO Scheduler Task Managers
  • OTOBO Scheduler Task Workers
    • Creating A New Scheduler Task Worker

Dynamic Fields

• Overview
• Dynamic Fields Framework
  • Dynamic Fields Framework (Legacy API)
    • Dynamic Field Back End Modules (Legacy API)
    • Dynamic Fields Admin Modules (Legacy API)
    • Dynamic Fields Core Modules (Legacy API)
    • Dynamic Fields Database Tables (Legacy API)
    • Dynamic Fields Configuration Files (Legacy API)
  • Dynamic Fields Framework (New API)
    • Dynamic Field Back End Modules (New API)
    • Dynamic Fields Admin Modules (New API)
    • Dynamic Fields Core Modules (New API)
    • Dynamic Fields Database Tables (New API)
    • Dynamic Fields Configuration Files (New API)
• Dynamic Field Interaction With Front End Modules
  • Dynamic Field Interaction (Legacy API)
  • Dynamic Field Interaction (New API)
• How To Extend The Dynamic Fields
  • Create a New Dynamic Field Type (for ticket or article objects)
  • Create a New Dynamic Field Type (for other objects)
  • Create a New package to Use Dynamic Fields
  • Extend Back End and Drivers Functionalities (Legacy API)
  • Extend Back End and Drivers Functionalities (New API)
  • Other Extensions
• Create New Dynamic Field
  • Dynamic Field Password Files
    • Dynamic Field Configuration File Example
    • Dynamic Field Admin Dialog Example
    • Dynamic Field Template for Admin Dialog Example
    • Dynamic Field Driver Example
• Creating a Dynamic Field Functionality Extension
  • Dynamic Field Foo Extension files
    • Dynamic Field Extension Configuration File Example (Legacy API)
    • Dynamic Field Back End Extension Example (Legacy API)
    • Dynamic Field Driver Extension Example (Legacy API)
    • Dynamic Field Driver Extension Example (New API)

Email Handling

• Ticket Postmaster Module

Process Management

• Process Management
  • Process Management Modules
    • Creating a New Process Management Module
    • Creating a New Process Management Module Configuration Field

Overriding Core Modules

• Autoload Modules
  • Agent Authentication Module Configuration Example
  • Adding Methods to Core Modules