Configuration

Table of Contents

• System Requirements
  • Framework
  • Packages
• Basic Configuration
  • Assign Agent Permissions
  • Import the Ready to Adopt ConfigItem Classes
  • Assign Customer Permissions (Optional)
  • Change Common Settings for Config Item Classes (Optional)
  • Change Advanced Settings for Config Item Classes (Optional)
  • Customize Attributes Shown in Config Item Overview (Optional)
• Custom Configuration and Advanced Features
  • General Catalog Classes of the CMDB
    • Classes
    • Categories
    • Config Item Roles
    • Deployment States
    • Incident States
  • Config Item Definitions
    • General Structure
    • Setting Reference
  • Config Item Versioning and History
  • Dynamic Field Specifics
  • Config Item Links
  • Import/Export
  • Command-Line Operations
  • Permissions and Access Restrictions
  • Configuration: Web Services
    • Operations
    • Invoker
  • Migration from OTOBO 10 / OTRS
  • Ready2Import Class Bundles
  • Relations
• Configuration Reference
  • Core::BulkAction
    • ITSMConfigItem::Frontend::BulkFeature
    • ITSMConfigItem::Frontend::BulkFeatureGroup
  • Core::DynamicFields::DriverRegistration
    • DynamicFields::Driver###ConfigItem
    • DynamicFields::Driver###ConfigItemVersion
  • Core::DynamicFields::ObjectTypeRegistration
    • DynamicFields::ObjectType###ITSMConfigItem
  • Core::Elasticsearch::Settings
    • Elasticsearch::ExcludedCIClasses
    • Elasticsearch::ExcludedCIDeploymentStates
    • Elasticsearch::ConfigItemStoreFields
    • Elasticsearch::ConfigItemSearchFields
    • Elasticsearch::QuickSearchShow###ConfigItem
  • Core::Event::ITSMConfigItem
    • ITSMConfigItem::EventModulePost###100-History
    • ITSMConfigItem::EventModulePost###300-DefinitionConfigItemUpdate
    • ITSMConfigItem::EventModulePost###400-LinkSync
    • ITSMConfigItem::EventModulePost###500-RecalcCurInciState
    • ITSMConfigItem::EventModulePost###4000-ScriptDynamicFields
    • DynamicField::EventModulePost###200-DynamicFieldSync
    • ITSMConfigItem::EventModulePost###1000-GenericInterface
  • Core::Event::Ticket
    • ITSMConfigItem::EventModulePost###042-ITSMConfigItemTicketStatusLink
    • Ticket::EventModulePost###042-ITSMConfigItemTicketStatusLink
  • Core::GeneralCatalog
    • GeneralCatalogPreferences###DeploymentStates
    • GeneralCatalogPreferences###DeploymentStatesColors
    • GeneralCatalogPreferences###NameModule
    • GeneralCatalogPreferences###NumberModule
    • GeneralCatalogPreferences###VersionStringModule
    • GeneralCatalogPreferences###VersionStringExpression
    • GeneralCatalogPreferences###VersionTrigger
    • GeneralCatalogPreferences###Categories
    • GeneralCatalogPreferences###Permissions
  • Core::ITSMConfigItem
    • ITSMConfigItem::CINameRegex
    • ITSMConfigItem::Permission::Class###010-ClassGroupCheck
    • ITSMConfigItem::Permission::Item###010-ItemClassGroupCheck
    • ITSMConfigItem::Hook
    • UniqueCIName::EnableUniquenessCheck
    • UniqueCIName::UniquenessCheckScope
    • Customer::ConfigItem::PermissionConditions###01
    • Customer::ConfigItem::PermissionConditions###02
    • Customer::ConfigItem::PermissionConditions###03
    • Customer::ConfigItem::PermissionConditions###04
    • Customer::ConfigItem::PermissionConditions###05
    • Customer::ConfigItem::PermissionConditionColumns###Default
    • Customer::ConfigItem::PermissionConditionColumns###01
    • Customer::ConfigItem::PermissionConditionColumns###02
    • Customer::ConfigItem::PermissionConditionColumns###03
    • Customer::ConfigItem::PermissionConditionColumns###04
    • Customer::ConfigItem::PermissionConditionColumns###05
    • CMDBTreeView::DefaultDepth
    • CMDBTreeView::ShowLinkLabels
  • Core::ITSMConfigItem::ACL
    • ITSMConfigItemACLKeysLevel1Match
    • ITSMConfigItemACLKeysLevel1Change
    • ITSMConfigItemACLKeysLevel2::Possible
    • ITSMConfigItemACLKeysLevel2::PossibleAdd
    • ITSMConfigItemACLKeysLevel2::PossibleNot
    • ITSMConfigItemACLKeysLevel2::Properties
    • ITSMConfigItemACLKeysLevel2::PropertiesDatabase
    • ITSMConfigItemACLKeysLevel3::Actions###100-Default
    • ConfigItemACL::ACLPreselection
    • ConfigItemACL::Autoselect
  • Core::ImportExport::ObjectBackend::ModuleRegistration
    • ImportExport::ObjectBackendRegistration###ITSMConfigItem
  • Core::LinkObject
    • LinkObject::DefaultSubObject###ITSMConfigItem
    • LinkObject::ITSMConfigItem::ShowColumns
    • LinkObject::ITSMConfigItem::ShowColumnsByClass
  • Core::LinkStatus
    • ITSMConfigItem::SetIncidentStateOnLink
    • ITSMConfigItem::LinkStatus::TicketTypes
    • ITSMConfigItem::LinkStatus::DeploymentStates
    • ITSMConfigItem::LinkStatus::IncidentStates
    • ITSMConfigItem::LinkStatus::LinkTypes
  • Core::Stats
    • Stats::DynamicObjectRegistration###ITSMConfigItem
  • Daemon::SchedulerCronTaskManager::Task
    • Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-01
    • Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-02
    • Daemon::SchedulerCronTaskManager::Task###TriggerConfigItemFetch-03
  • Frontend::Admin
    • Events###ITSMConfigItem
  • Frontend::Admin::ModuleRegistration
    • Frontend::Module###AdminITSMConfigItem
    • Frontend::Module###AdminGenericInterfaceInvokerConfigItem
  • Frontend::Admin::ModuleRegistration::AdminOverview
    • Frontend::NavigationModule###AdminITSMConfigItem
  • Frontend::Admin::ModuleRegistration::Loader
    • Loader::Module::AdminITSMConfigItem###002-ITSMConfigItem
    • Loader::Module::AdminGenericInterfaceInvokerConfigItem###007-ITSMConfigurationManagement
  • Frontend::Admin::ModuleRegistration::MainMenu
    • Frontend::Navigation###AdminITSMConfigItem###003-ITSMConfigItem
  • Frontend::Admin::View::ITSMConfigItemDefinition
    • ITSMConfigItem::Frontend::AdminITSMConfigItem###EditorRows
  • Frontend::Agent::ITSMConfigItem::MenuModule
    • ITSMConfigItem::Frontend::MenuModule###000-Back
    • ITSMConfigItem::Frontend::MenuModule###200-History
    • ITSMConfigItem::Frontend::MenuModule###300-Edit
    • ITSMConfigItem::Frontend::MenuModule###400-Print
    • ITSMConfigItem::Frontend::MenuModule###500-Link
    • ITSMConfigItem::Frontend::MenuModule###550-TreeView
    • ITSMConfigItem::Frontend::MenuModule###600-Duplicate
    • ITSMConfigItem::Frontend::MenuModule###700-ConfigItemDelete
  • Frontend::Agent::ITSMConfigItem::MenuModulePre
    • ITSMConfigItem::Frontend::PreMenuModule###100-Zoom
    • ITSMConfigItem::Frontend::PreMenuModule###200-History
    • ITSMConfigItem::Frontend::PreMenuModule###300-Duplicate
  • Frontend::Agent::ITSMConfigItem::Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemAdd###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemHistory###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemTreeView###Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###Permission
  • Frontend::Agent::ITSMConfigItemAttachment::Permission
    • ITSMConfigItem::Frontend::AgentITSMConfigItemAttachment###Permission
  • Frontend::Agent::ITSMConfigItemOverview
    • ITSMConfigItem::Frontend::Overview###Small
  • Frontend::Agent::LinkObject
    • LinkObject::ComplexTable::SettingsVisibility###ITSMConfigItem
  • Frontend::Agent::ModuleRegistration
    • Frontend::Module###AgentITSMConfigItem
    • Frontend::Module###AgentITSMConfigItemZoom
    • Frontend::Module###AgentITSMConfigItemEdit
    • Frontend::Module###AgentITSMConfigItemPrint
    • Frontend::Module###AgentITSMConfigItemDelete
    • Frontend::Module###AgentITSMConfigItemTreeView
    • Frontend::Module###AgentITSMConfigItemAdd
    • Frontend::Module###AgentITSMConfigItemSearch
    • Frontend::Module###AgentITSMConfigItemHistory
    • Frontend::Module###AgentITSMConfigItemBulk
    • Frontend::Module###AgentITSMConfigItemAttachment
  • Frontend::Agent::ModuleRegistration::Loader
    • Loader::Module::AgentITSMConfigItem###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemZoom###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemEdit###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemTreeView###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemAdd###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemSearch###003-ITSMConfigItem
    • Loader::Module::AgentITSMConfigItemHistory###003-ITSMConfigItem
  • Frontend::Agent::ModuleRegistration::MainMenu
    • Frontend::Navigation###AgentITSMConfigItem###003-ITSMConfigItem
    • Frontend::Navigation###AgentITSMConfigItemAdd###003-ITSMConfigItem
    • Frontend::Navigation###AgentITSMConfigItemSearch###003-ITSMConfigItem
    • Frontend::Navigation###AgentITSMConfigItemBulk###003-ITSMConfigItem
  • Frontend::Agent::ModuleRegistration::MainMenu::Search
    • Frontend::Search###ConfigItem
    • Frontend::Search::JavaScript###ConfigItem
  • Frontend::Agent::View::AgentITSMConfigItemBulk
    • ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###DynamicField
  • Frontend::Agent::View::AgentITSMConfigItemEdit
    • ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###DynamicField
  • Frontend::Agent::View::AgentITSMConfigItemHistory
    • ITSMConfigItem::Frontend::AgentITSMConfigItemPrint###DynamicField
  • Frontend::Agent::View::AgentITSMConfigItemZoom
    • ITSMConfigItem::Frontend::AgentITSMConfigItemZoom###DynamicField
  • Frontend::Agent::View::ConfigItemSearch
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###ExtendedSearchCondition
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchPageShown
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SortBy::Default
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Order::Default
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###Number
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###Name
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###DeploymentStateIDs
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###IncidentStateIDs
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###CustomerID
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###CustomerUserLogin
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemCreateTimePoint
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemCreateTimeSlot
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemChangeTimePoint
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###ITSMConfigItemChangeTimeSlot
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###DynamicField
  • Frontend::Agent::View::CustomerInformationCenter
    • AgentCustomerInformationCenter::Backend###0060-CIC-ITSMConfigItemCustomerCompany
  • Frontend::Agent::View::CustomerUserInformationCenter
    • AgentCustomerUserInformationCenter::Backend###0060-CUIC-ITSMConfigItemCustomerUser
  • Frontend::Agent::View::ITSMConfigItem
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###DefaultColumns
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###SearchLimit
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###DefaultCategory
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###ClassColumnsAvailable
    • ITSMConfigItem::Frontend::AgentITSMConfigItem###ClassColumnsDefault
  • Frontend::Agent::View::ITSMConfigItemBulk
    • ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###DeplState
    • ITSMConfigItem::Frontend::AgentITSMConfigItemBulk###InciState
  • Frontend::Agent::View::ITSMConfigItemDelete
    • ITSMConfigItem::Frontend::AgentITSMConfigItemDelete###Permission
  • Frontend::Agent::View::ITSMConfigItemEdit
    • ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###RichTextWidth
    • ITSMConfigItem::Frontend::AgentITSMConfigItemEdit###RichTextHeight
  • Frontend::Agent::View::ITSMConfigItemHistory
    • ITSMConfigItem::Frontend::HistoryOrder
  • Frontend::Agent::View::ITSMConfigItemSearch
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVData
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchCSVDynamicField
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###Defaults###SearchPreviousVersions
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###SearchLimit
    • ITSMConfigItem::Frontend::AgentITSMConfigItemSearch###DynamicField
  • Frontend::Agent::View::Preferences
    • PreferencesGroups###ConfigItemOverviewSmallPageShown
    • PreferencesGroups###ConfigItemOverviewFilterSettings
  • Frontend::Base::DynamicFieldScreens
    • DynamicFieldScreens###ITSMConfigurationManagement
    • DefaultColumnsScreens###ITSMConfigurationManagement
  • Frontend::Base::Loader
    • Loader::Agent::CommonJS###100-ConfigurationManagement
  • Frontend::Base::NavBarModule
    • Frontend::AdminModuleGroups###200-ITSMConfigurationManagement
  • Frontend::Customer::ITSMConfigItemOverview
    • ITSMConfigItem::Frontend::CustomerOverview###Small
  • Frontend::Customer::ModuleRegistration
    • CustomerFrontend::Module###CustomerITSMConfigItem
    • CustomerFrontend::Module###CustomerITSMConfigItemSearch
    • CustomerFrontend::Module###CustomerITSMConfigItemZoom
    • CustomerFrontend::Module###CustomerITSMConfigItemAttachment
  • Frontend::Customer::ModuleRegistration::Loader
    • Loader::Module::CustomerITSMConfigItem###003-ITSMConfigItem
    • Loader::Module::CustomerITSMConfigItemSearch###003-ITSMConfigItem
    • Loader::Module::CustomerITSMConfigItemZoom###003-ITSMConfigItem
  • Frontend::Customer::ModuleRegistration::MainMenu
    • CustomerFrontend::Navigation###CustomerITSMConfigItem###003-ITSMConfigItem
  • Frontend::Customer::View::ConfigItemSearch
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Permission
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###DeploymentState
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###IncidentState
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###ExtendedSearchCondition
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SearchPageShown
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SortBy::Default
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Order::Default
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###Number
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###Name
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###DeploymentStateIDs
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###IncidentStateIDs
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###Defaults###DynamicField
  • Frontend::Customer::View::ITSMConfigItem
    • ITSMConfigItem::Frontend::CustomerITSMConfigItem###DefaultColumns
    • ITSMConfigItem::Frontend::CustomerITSMConfigItem###SearchLimit
    • ITSMConfigItem::Frontend::CustomerITSMConfigItem###ClassColumnsAvailable
    • ITSMConfigItem::Frontend::CustomerITSMConfigItem###ClassColumnsDefault
  • Frontend::Customer::View::ITSMConfigItemOverview
    • ITSMConfigItem::Frontend::CustomerITSMConfigItem###DynamicField
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###DynamicField
  • Frontend::Customer::View::ITSMConfigItemSearch
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemSearch###SearchLimit
  • Frontend::Customer::View::ITSMConfigItemZoom
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###VersionsEnabled
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###VersionsSelectable
    • ITSMConfigItem::Frontend::CustomerITSMConfigItemZoom###GeneralInfo
  • GenericInterface::Invoker
    • GenericInterface::Invoker::ConfigItemFetch::Classes
  • GenericInterface::Invoker::ModuleRegistration
    • GenericInterface::Invoker::Module###Elasticsearch::ConfigItemManagement
    • GenericInterface::Invoker::Module###ConfigItem::ConfigItemFetch
  • GenericInterface::Operation::ConfigItemCreate
    • GenericInterface::Operation::ConfigItemCreate###Permission
  • GenericInterface::Operation::ConfigItemDelete
    • GenericInterface::Operation::ConfigItemDelete###Permission
  • GenericInterface::Operation::ConfigItemGet
    • GenericInterface::Operation::ConfigItemGet###Permission
  • GenericInterface::Operation::ConfigItemSearch
    • GenericInterface::Operation::ConfigItemSearch###Permission
    • GenericInterface::Operation::ConfigItemSearch###SearchLimit
    • GenericInterface::Operation::ConfigItemSearch###SortBy::Default
    • GenericInterface::Operation::ConfigItemSearch###Order::Default
  • GenericInterface::Operation::ConfigItemUpdate
    • GenericInterface::Operation::ConfigItemUpdate###Permission
  • GenericInterface::Operation::ModuleRegistration
    • GenericInterface::Operation::Module###ConfigItem::ConfigItemCreate
    • GenericInterface::Operation::Module###ConfigItem::ConfigItemGet
    • GenericInterface::Operation::Module###ConfigItem::ConfigItemUpdate
    • GenericInterface::Operation::Module###ConfigItem::ConfigItemSearch
    • GenericInterface::Operation::Module###ConfigItem::ConfigItemDelete