FAQ

FAQ articles contain answers for frequently asked questions, or they contain common knowledge.

Creating FAQ articles should be done based on customer tickets. A good knowledge base contains all relevant information, that occurs during ticket handling. FAQ articles can be easily attached to new tickets in any ticket or article creation screens. This can help agents to shorten the time when answering a ticket.

Contents

• Explorer
  • FAQ Explorer Content Widgets
  • FAQ Explorer Sidebar Widgets
• New
• Journal
• Language Management
  • Manage FAQ Languages
  • FAQ Language Settings
• Category Management
  • Manage FAQ Categories
  • FAQ Category Settings
• Search
  • Templates
  • Filters in use
  • Additional filters
• FAQ Zoom
  • FAQ Content
  • FAQ Sidebar Widgets