Translations

New or existing translations are managed and administered in the “Translations” module, located in the “Languages” group of the administration area.

By clicking on the Translations item, the user displays the subaction “Overview”.

It contains the following elements:

Language Dropdown: To select the working language (By default the language of the User in session is selected).

Add Translation: To add a new translation in the system.
Edit Translations: To modify an existing translation.
Deploy Translations: To display the translations in the system.

Active Translations: Table with all translations displayed.

Filter: To filter the translation table.

Translation States: Possible translation statuses.

New translation: New translations pending to be deployed.
Editing Translation: Edited translations pending deployment.
Translation Marked for Deletion: Translations marked for deletion pending deployment.
Deployed Translation: Active translations that have already been deployed.

Hint: This widget contains a short explanatory text about the module.

Add translation screen

This function allows you to add a new translation to OTOBO and allows you to select each of the translatable data elements in the system.

When entering the section to add a new translation, a new screen is displayed with the following elements:

Actions: This widget contains the “Go to Overview” button to return to the main screen of the module.

Hint: This widget contains a short explanatory text about the section the user is in.

Language: Informative label of the language where the translation will be created.
Object: Selectable options with element to translate: Dynamic field content, Dynamic field labels, General label, Priorities, Queue, Services, SLA, Templates, Ticket status, Ticket types.

Dynamic Field List: This field is displayed only when “Dynamic Field” is selected in the “Object” field. It contains the names of the dynamic fields.

Content: This text field contains the tags to translate.

Translation: Text field or table depending on the selected option, where the translation is entered.

Button Save and Finish: To save the translation and finish.
Cancel button: To cancel the action.

Selectable Options

Dynamic Field Contents: Displays all existing dynamic fields and a dropdown field with values to translate is chosen

Table for translation - Dynamic Field Content

Dynamic Field Labels: Displays all existing dynamic fields in the system and a field is chosen to translate the label

Table for translation - Dynamic Field Labels

General Label: Allows to translate any existing label in the system.

Priorities: Allows to translate the existing priorities in the system.

Queues: Allows to translate all existing queues.

Services: Allows translation of all services.

SLAs: Allows translation of all SLAs.

Templates: Allows you to translate templates.

Tickets States: Allows translation of ticket statuses.

Tickets Types: Allows translation of ticket types.

Edit Translation

This section allows you to edit the translations displayed in the module. When entering the section to edit translations a new screen is displayed with the following elements:

Translations: Translation table with

Filter Content: Translation filtering field.
Content: content column with all the translated tags in the module.
Translation: input column with all translations displayed with the possibility to edit and add a new translation.

Deploy Translation

This function allows you to deploy translations, changing their status to deployed and adding them to the database or deleting them from the module when they are marked for deletion.

Import/Export Translations

This function allows you to import and/or export files with translations using templates for the different languages configured. When going to the Import/Export module, a new section “Translations” is displayed, a table with the existing templates for importing files.

Add Template: When adding a new template, the new “Translations” option is displayed in the “Object” input.
Format: Allows you to choose the CSV file format.

In the second step, the following fields are displayed:

Format

Plain text format is selected.

Checkbox

To indicate whether empty fields keep the current values.

In the third step the following new fields are displayed:

Column Separator

Allows you to choose the column separator between Colon (:), Comma(,), Period(.), Semicolon(;), Tabulator (TAB).

Charset: The default character encoding is unmodifiable and according to the previously selected language.

Include Column Headers: Allows you to choose between yes/no if the option is whether the file should have the column headers in the file to be imported.

In the fourth step, the order of the file columns is defined:

Add Mapping Element: To add the sections or columns of the file.
Key: Source string: Text string to be translated. Translation English: Language in which the translation will be done.

In the fifth step you define whether you want to export untranslated strings of specific objects:

Restrict export per search: allows you to choose whether you want to restrict the export by searching for specific options.
Export Untranslated strings of: allows you to choose the option from which the untranslated strings will be exported.

Ticket Information (Translation)

Attributes of the ticket such as Queues and Services that are translated using the translation module will be visible in the selection tree views of the fields.

Services in English

Services translated to Spanish in tree view

Queues in English

Queues translated to Spanish in tree view