OTOBO Admin Guide
11.1
Contents
Getting Started
Administration Area
Ticket Settings
Attachments
Auto Responses
Priorities
Queues
Queues ↔ Auto Responses
Salutations
Service Level Agreements
Services
Signatures
State pre-selection for Templates
States
Templates
Templates ↔ Attachments
Templates ↔ Queues
Ticket Masks Settings
Types
Communication & Notifications
Users, Groups & Roles
Processes & Automation
Customer Interface
Languages
OTOBO Team Services
Administration
How-Tos
Glossary
Documentation History
OTOBO Admin Guide
Administration Area
Ticket Settings
State pre-selection for Templates
Edit on GitHub
State pre-selection for Templates