Backup und Wiederherstellung

OTOBO bietet fertige Skripte zum Erstellen und Wiedereinspielen von Backups. Für weitere Informationen führen Sie diese mit der Option -h aus.

Backup

Bemerkung

Der Benutzer otobo benötigt im Zielverzeichnis Schreibrechte, damit ein neues Backup erstellt werden kann.

otobo> /opt/otobo/scripts/backup.pl -h

Die Ausgabe des Skriptes:

Backup an OTOBO system.

Usage:
 backup.pl -d /data_backup_dir [-c gzip|bzip2] [-r DAYS] [-t fullbackup|nofullbackup|dbonly]
 backup.pl --backup-dir /data_backup_dir [--compress gzip|bzip2] [--remove-old-backups DAYS] [--backup-type fullbackup|nofullbackup|dbonly]

Short options:
 [-h]                   - Display help for this command.
 -d                     - Directory where the backup files should place to.
 [-c]                   - Select the compression method (gzip|bzip2). Default: gzip.
 [-r DAYS]              - Remove backups which are more than DAYS days old.
 [-t]                   - Specify which data will be saved (fullbackup|nofullbackup|dbonly). Default: fullbackup.


Long options:
 [--help]                     - same as -h
 --backup-dir                 - same as -d
 [--compress]                 - same as -c
 [--remove-old-backups DAYS]  - same as -r
 [--backup-type]              - same as -t

Help:
Using -t fullbackup saves the database and the whole OTOBO home directory (except /var/tmp and cache directories).
Using -t nofullbackup saves only the database, /Kernel/Config* and /var directories.
With -t dbonly only the database will be saved.

Override the max allowed packet size:
When backing up a MySQL one might run into very large database fields. In this case the backup fails.
For making the backup succeed one can explicitly add the parameter --max-allowed-packet=<SIZE IN BYTES>.
This setting will be passed on to the command mysqldump.

Output:
 Config.tar.gz          - Backup of /Kernel/Config* configuration files.
 Application.tar.gz     - Backup of application file system (in case of full backup).
 VarDir.tar.gz          - Backup of /var directory (in case of no full backup).
 DataDir.tar.gz         - Backup of article files.
 DatabaseBackup.sql.gz  - Database dump.

Wiederherstellen

Bemerkung

Bevor Sie die Datenbank wiederherstellen, stellen Sie sicher, dass die Datenbank otobo vorhanden ist und keine Tabellen enthält.

otobo> /opt/otobo/scripts/restore.pl -h

Die Ausgabe des Skriptes:

Restore an OTOBO system from backup.

Usage:
 restore.pl -b /data_backup/<TIME>/ -d /opt/otobo/

Options:
 -b                     - Directory of the backup files.
 -d                     - Target OTOBO home directory.
 [-h]                   - Display help for this command.

Sonderfalll: OTOBO und Docker

Die gleichen Skripte können mit OTOBO unter Docker verwendet werden. Allerdings müssen einige Docker-spezifische Einschränkungen beachtet werden. Bitte lesen Sie das Kapitel Backup und Wiederherstellung mit Docker für Informationen zu diesem Fall.